1. Who we are
WUSA Connect is operated by WellMaxUSA LLC ("WellMaxUSA", "we", "us"), a limited liability company registered in Wyoming, United States, EIN on file. Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801. Contact: support@wellmaxusa.com.
2. The service
We resell prepaid mobile data services (eSIM data plans) provided by upstream telecommunications partners ("Providers"). Plans are delivered electronically as a digital eSIM profile (QR code or activation code) within seconds of payment confirmation.
3. Eligibility
You must be at least 18 years old and capable of forming a binding contract under applicable law. By purchasing, you confirm you meet these requirements and that the destination data plan is intended for lawful personal use during your trip.
4. Orders, payment, and pricing
- Payment is processed by Stripe. We never see your full card number.
- Display prices may show in your local currency, but the billed currency is USD unless otherwise stated. Your bank applies the live exchange rate.
- Prices may change at any time before checkout. The price shown at the moment you complete the Stripe payment is the price you pay.
- If a Provider rejects provisioning after payment (e.g. catalogue mismatch), we will refund in full within 5 business days.
5. Delivery
Delivery is electronic and instant. Your QR code is shown on the confirmation page and emailed to the address you provide. If the email is not received, check your spam folder or visit My eSIMs to retrieve it.
6. Activation, validity, and consumption
- Each plan has a fixed data allowance and validity period (in days).
- The validity countdown starts on first network attach at the destination, not at purchase.
- When data or days are exhausted, the plan stops. There are no overage charges from us.
- You can purchase a top-up at any time before the plan ends.
7. Refunds
- Full refund within 30 days of purchase if the eSIM was never activated (i.e. ICCID never attached to any network).
- Once activation has begun, the plan is considered consumed and is non-refundable, except where local consumer law mandates otherwise.
- If we are unable to provision your eSIM for any technical reason, we will refund in full.
- Refunds are issued to the original payment method. Stripe processing typically takes 5–10 business days to appear on your statement.
- To request a refund, contact support@wellmaxusa.com with the order number.
8. Compatibility and your responsibilities
You are responsible for ensuring your device is eSIM-capable and carrier-unlocked. We provide compatibility guidance at /help; we cannot refund a plan purchased for an incompatible device. We are not responsible for issues caused by jailbroken/rooted devices, third-party MDM profiles, or use in countries not covered by the plan.
9. Acceptable use
You agree not to use the service for unlawful, fraudulent, or abusive purposes, including but not limited to bulk SMS/calls, network abuse, machine-to-machine usage beyond personal travel, or resale without written permission.
10. Service availability
We do our best to maintain 24/7 availability, but cannot guarantee uninterrupted service. Coverage at the destination depends on Provider partners and local network conditions. We are not liable for service interruptions caused by upstream networks, local outages, or events beyond our reasonable control (force majeure).
11. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or in connection with any plan is limited to the amount paid for that plan. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption.
12. Privacy
Our handling of personal data is described in the Privacy Policy, which is incorporated into these Terms by reference.
13. Intellectual property
All content on this site (text, logos, code, design) is owned by WellMaxUSA LLC or its licensors. You may not copy, modify, or redistribute without written permission.
14. Changes to these Terms
We may update these Terms occasionally. We will publish the new version on this page with the updated "Last updated" date. Material changes will be highlighted in a banner on the home page for at least 7 days.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-laws principles. Disputes will be resolved by binding arbitration in Sheridan, WY, except small claims as allowed by law. Consumers within the EU/UK retain mandatory local protections.
16. Contact
For questions or notices, contact support@wellmaxusa.com or write to the registered address above.