Before you start
- You need an eSIM-capable phone. Most iPhones from XS (2018) and most flagship Android phones from 2020 support eSIM.
- Your phone must be unlocked (not carrier-locked).
- You need Wi-Fi or mobile data during installation.
- You'll receive an email with the QR code seconds after Stripe confirms your payment.
iPhone — install steps
- Open the delivery email on a second device (laptop, tablet, or family member's phone). If you only have one device, take a screenshot of the QR — your iPhone can scan from the Photos app.
- On the iPhone: Settings → Cellular → Add eSIM.
- Tap Use QR Code and scan the QR.
- When prompted, tap Continue and follow the wizard.
- Label the line Travel so it's easy to find later.
- For Default Line / iMessage / FaceTime, choose your primary line (your home number) so calls and texts keep working.
- For Cellular Data, you can choose Primary now and switch to Travel only when you arrive.
- Important: Toggle the new Travel eSIM off until you arrive — otherwise validity may start prematurely on some networks.
Android — install steps
- Settings → Network & Internet → SIMs (or Mobile network → SIMs).
- Tap Add eSIM or Download a SIM instead?.
- Scan the QR from the email. Tap Activate.
- Name the profile Travel.
- Disable the Travel eSIM toggle until you land at your destination.
When you arrive — activate the plan
- Switch mobile data to your Travel eSIM.
- Turn ON Data Roaming on the Travel eSIM. This is safe — it only uses the prepaid Travel eSIM, never your home plan.
- Leave your home line enabled (for calls/SMS on your usual number).
- Within a minute or two, your phone should connect to a local carrier and 4G/5G should appear.
Troubleshooting
The QR will not scan
Move to better light, or use the manual install: in the eSIM Add screen, choose Enter details manually and use the SM-DP+ address and activation code from the email.
"This eSIM is already used"
Each QR can only be installed once. If you tried twice, contact us — we can re-issue your eSIM.
No signal after landing
Wait 2–3 minutes. Toggle airplane mode off/on. Confirm: mobile data ON, data roaming ON, only the Travel eSIM. If still no signal, in Settings choose Network selection → Automatic.
My plan ended early
Validity starts at first network attach, not at purchase. If your plan ended sooner than expected, you may have enabled the eSIM before arrival. Top up from your account in seconds.
Lost or new phone
Your QR can be re-installed if you contact support — we re-issue once free per order. Keep the email!
Still stuck?
Email support@wellmaxusa.com with your order number (starts with ORD-) and we'll respond within 1 business hour.