Questions answered
Quick answers about compatibility, activation, delivery, payment, refunds and top-ups. Can't find what you need? Contact us.
iPhone XS (2018) and newer, iPhone SE 2020+, almost all flagship Android phones since 2020 (Samsung S20+, Pixel 3+, Xiaomi Mi 11+, OnePlus 11+ and many more). Check Settings → About → IMEI: if you see "Digital SIM" or "EID", you have eSIM. Your phone must also be carrier-unlocked.
Yes — iPads with cellular support eSIM, install through Settings → Cellular Data → Add a New Plan.
The eSIM is designed for phones and tablets. Smartwatches can only use eSIM from the same operator as your phone — they are not compatible with travel eSIMs.
The clock starts the first time the eSIM connects to a network at your destination. You can buy weeks in advance. Tip: keep the eSIM disabled in Settings until you arrive.
The connection stops — there are no overage charges. You can top up from your account in seconds and keep going.
Fixed plans give you a precise data bucket (e.g. 5 GB / 30 days). Unlimited plans cap the speed after a fair-use threshold (typically 1–2 GB/day) but never block you. Pick fixed if you watch your usage, unlimited if peace of mind matters more.
Yes on most plans (we mark the rare exceptions). Share with a laptop, tablet or travel companion.
Some plans include voice — they're marked "Data + Voice" on the plan card. Most travel plans are data-only; you keep your home number active for calls via your physical SIM.
Seconds after Stripe confirms payment, your QR code is shown on the success page and emailed to you. There is nothing to ship.
Check spam/junk; the sender is noreply@wellmaxusa.com. You can always re-access your QR from My eSIMs using your purchase email.
Each eSIM QR can be installed once. If you change phones before installing, you're fine. After installing, contact support and we can re-issue the eSIM once per order.
All major debit/credit cards through Stripe, plus Apple Pay and Google Pay where available. Card data is encrypted by Stripe — we never see your card numbers.
Display prices switch instantly between USD, EUR, GBP, BRL, MXN, CAD, AUD, JPY, CHF via the currency selector in the header. Charges are billed in USD; your card's bank applies the live FX.
Full refund within 30 days if the eSIM was not activated. Once activation starts (first network connect at your destination), the plan is consumed and non-refundable. See full Terms.
Stripe may briefly authorize the amount before charging. It clears within a few business days.
Most networks attach within 60–120 seconds of landing and turning data on. Some airports/regions take a bit longer — be patient and toggle airplane mode if needed.
No. The Travel eSIM uses prepaid data from us. Roaming charges only ever apply to a SIM tied to your home plan — your physical SIM should stay on its normal settings.
Yes. The Travel eSIM only provides data. Your physical SIM keeps your number active for calls and SMS as usual.
Go to My eSIMs, pick the eSIM, choose a top-up — it's available instantly, no re-install required.
Yes. You can buy a top-up any time the plan is still active. If your plan already ended, just buy a new plan and re-use the same eSIM profile.
No. Stripe handles all payment data. We only see masked metadata (last 4 digits, brand).
Order email, name, purchase history, and the eSIM activation metadata (ICCID) so we can support you. Details in our Privacy Policy.